I have a KTM/BMW dealer near me. I only went in once looking for something specific (been in a couple of other times oogling the latest 2T hardware -- in the last few months they are actually able to keep one or two on the floor for a few days before its gone). Anyway, I needed some tranny oil. Asked the front line guy.
I don't know the players in the shop, they are new to me. I think he was more of a sales guy. Asked for the oil.Said my 380 is a two stroke. He scratched his head, looked at the shelf with lots of different oils on it. Then called the service manager. HE came out. I made the same request. Said it was a 380 2T. Wanted tranny oil for it. He reached up and grabbed a bottle of Motil premix oil. I said I needed tranny oil. He said this was for a two stroke. I then explained how the tranny oil is different from the premix. THEN the light bulb finally went off and he apologized all over the place but its sad that we had to get to that point.