I've long wondered the same thing.On one of the other sites I'm on,someone would get on asking for advice and once given,it usually went unheeded.One of the guys on that site is the bike dealer I deal with and he'd give the guy the cure(which I thought was good of him given his business depends on fixing customers stuff for $$) and get no response.
In the meantime,some kid would get on and say "yeah man,my cousins brothers uncles son had the problem and it was the spark plug" The guy would jump on that and say"thanks man,I'll try that"
On the other hand,it may be that sometimes they're looking for the easy way out or just aren't mechanical enough to do the proper repair.I don't know.